• Partner with HR and business stakeholders to understand business processes, pain points, and system requirements.
• Analyze, document, and translate business requirements into SAP SuccessFactors functional solutions.
• Support the configuration, enhancement, and maintenance of SAP SuccessFactors modules.
• Work closely with technical teams, integration developers, and other SAP resources to ensure end-to-end solution alignment.
• Evaluate existing processes and identify opportunities for automation, standardization, and process improvement.
• Develop functional specifications and provide detailed requirements to technical development teams.
• Participate in solution design, configuration, testing, defect resolution, and deployment activities.
• Create and execute test scenarios, test scripts, and validation plans for SuccessFactors enhancements and implementations.
• Support integration testing between SuccessFactors and other enterprise applications.
• Assist with data conversion, data validation, and data quality activities.
• Troubleshoot functional issues and coordinate resolution with technical teams and vendors.
• Support production issues and provide ongoing application support following implementations and releases.
• Participate in SAP SuccessFactors release reviews and assess the impact of new functionality on business processes.
• Develop and maintain functional documentation, process flows, configuration documentation, and user procedures.
• Support reporting and analytics requirements within SuccessFactors.
• Assist with user acceptance testing and stakeholder training as needed.
• Coordinate with project managers and other functional leads to manage deliverables, dependencies, risks, and timelines.
• Ensure solutions align with established enterprise architecture, security, data governance, and application standards.

Our client is seeking a Systems & Technology Administrator to support and optimize the firm's business technology ecosystem. This hybrid role combines business systems administration, IT coordination, and end-user support to ensure the organization's core technology platforms operate efficiently and securely.

The ideal candidate will have strong experience administering HubSpot, coordinating with managed service providers, supporting desktop and business applications, and working within a financial services or wealth management environment. This individual will serve as the primary administrator for key business systems while acting as the liaison between internal stakeholders and external technology vendors.

Business Systems Administration

• Serve as the primary administrator for HubSpot, including user management, workflows, reporting, automation, integrations, and ongoing system optimization.
• Manage and support additional business applications, including CRM, portfolio management, and operational platforms.
• Configure, maintain, and improve business system processes to enhance operational efficiency.
• Develop dashboards, reports, and workflows that support business objectives.
• Maintain system documentation, user guides, and standard operating procedures.

Technology & Vendor Management

• Act as the primary point of contact with the organization's Managed Services Provider (MSP)
• Coordinate technology support requests, system upgrades, hardware deployments, software implementations, and issue resolution.
• Track vendor performance and ensure service level expectations are met.
• Assist in evaluating new technology solutions and software enhancements.

• Lead the BMS validation lifecycle across all 8 LMF buildings, from URS authoring through Validation Summary Report and closeout.
• Author and obtain approval for User Requirement Specifications (URS) for the Metasys BMS platform.
• Engage JCI on Software Requirement Specifications (SRS) review and acceptance.
• Develop and execute Design Qualification (DQ), Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) protocols.
• Risk based approach adhering to Lilly Quality procedures.
• Generate and maintain requirements traceability matrices (RTMs) linking requirements through design, testing, and acceptance.
• Author Validation Summary Reports (VSR) documenting validation outcomes, deviations, and acceptance rationale.
• Perform 21 CFR Part 11 gap assessments for electronic records, electronic signatures, and audit trail compliance across Metasys and AVEVA PI.
• Coordinate with the Integration Engineer on alarm management validation (ISA 18.2) and OT cybersecurity validation (ISA/IEC 62443).
• Validate OPC/UA integration between Metasys, AVEVA PI, and DeltaV QBMS.
• Draft commissioning protocols and support system acceptance testing.
• Draft and maintain SOPs related to BMS operations, operator training, and preventive maintenance.
• Enroll systems into the periodic review program for ongoing validated-state maintenance.
• Support audit readiness by ensuring validation documentation is inspection-ready and aligned with FDA, EMA, and Lilly corporate quality standards.
• Provide support for data integrity assessments across BMS and historian systems.
• Assist with commissioning and qualification (C&Q) activities for new BMS equipment.
• Support remediation of validation findings from internal audits or regulatory inspections.
• Advise on validation strategy for future BMS system upgrades and expansions.

• Lead validation lifecycle activities for automation and control systems at LMF, including DeltaV, PI Historian, Rockwell PLC/HMI, and Metasys platforms.
• Develop and execute validation plans (VP), user requirement specifications (URS), functional specifications (FS), design specifications (DS), and configuration specifications (CS) for automation systems.
• Author and execute Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) protocols.
• Generate and maintain requirements traceability matrices (RTMs) linking requirements through design, testing, and acceptance.
• Author validation summary reports (VSR) documenting validation outcomes, deviations, and acceptance rationale.
• Perform 21 CFR Part 11 gap assessments for electronic records, electronic signatures, and audit trail compliance across all in-scope automation systems.
• Conduct risk assessments (including GAMP 5 categorization and functional risk assessments) for automation and control system components.
• Manage validation change control by assessing the impact of system changes, patches, and upgrades on the validated state and determining revalidation requirements.
• Support periodic review activities to confirm that automation systems remain in a validated state and that validation documentation is current.
• Define and execute the CSV/validation scope for the ServiceNow platform in collaboration with the ServiceNow Process Owner.
• Validate system integrations between automation platforms and ServiceNow, including event connectors, CMDB connectors, API interfaces, and access provisioning workflows.
• Draft and maintain standard operating procedures (SOPs) related to computer systems validation for automation systems.
• Support audit readiness by ensuring validation documentation is inspection-ready and aligned with FDA, EMA, and Lilly corporate quality standards
• Provide support for data integrity assessments across automation and historian systems.
• Assist with commissioning and qualification (C&Q) activities for new automation equipment.
• Support remediation of validation findings from internal audits or regulatory inspections.
• Advise on validation strategy for future automation system upgrades and expansions.

General experience and other details:

1.       Life Sciences-specific experience, including GxP processes, batch genealogy, clinical vs. commercial flows, quality release, and regulatory compliance.

2.      End-to-end solution architecture integrating to other modules

3.Experience in SAP, 2 SAP S/4 full life cycle programs experience and Min 1 project experience in tolling

4.      LS industry experience is MUST

5.      Start date: 1st wk of March’2026 with six months duration